Privacy policy

This policy explains what information we collect when you use the platform, and how we use and protect it.

Information we collect

• Account details: name, email address, phone number, academic level and preferred language.
• Order details: the options you choose in request forms, descriptions and deadlines.
• Files you upload, payment records and messages exchanged with our team.

How we use it

We use this information to deliver the services you request, calculate prices, manage payments and contact you about your orders. We do not sell your information or share it with third parties for marketing.

Files and security

Your files are kept in private storage and can only be downloaded through temporary links issued to you and our assigned team. Passwords are encrypted and cannot be read by anyone.

Emails

We send you emails about your account and orders. These emails may record when a message is opened and when its links are clicked, so we can make sure important updates reach you.

Your rights

You can update your account details from your profile page, or write to us to request a copy of your data or its deletion.